Refund policy
EU Right of Withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. We voluntarily extend this to 30 days.
The withdrawal period expires 30 days from the day on which you, or a third party other than the carrier, take physical possession of the last item in your order.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g. by email to hi@armorofthefree.com or by using our withdrawal form). You may use the model withdrawal form, but it is not obligatory.
Once we receive your withdrawal, we will refund your payment within 14 days using the same payment method. We may withhold the refund until we have received the goods back. You bear the direct cost of returning the goods.
Return information
We hope you love your order and have fun creating your own stack. Since our straps are made to be mixed, matched, and customised however you like, we know finding your perfect combination can be part of the experience. If something isn’t quite right, you can request a return within 30 days of receiving your item.
To be eligible for a return, your item must be unused, unworn, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, simply contact us and we will get back to you with further instructions on how to return your order.
Please send returns to:
Armor of the Free
Sarphatipark 40H
1073 CZ Amsterdam
The Netherlands
If your return is approved, we’ll send you the next steps and let you know exactly how and where to send your package. Please contact us before sending anything back, because returns sent without a return request first won’t be accepted.
If you have any questions about returns, feel free to contact us.
Damaged, faulty, or incorrect items
Please check your order when it arrives. If something is damaged, faulty, or not what you ordered, let us know as soon as possible so we can make it right.
Non returnable items
We’re unfortunately not able to accept returns on sale items or gift cards.
Exchanges
If you’d like a different strap or want to build a different stack, the quickest way is to return the item you have first. Once your return has been accepted, you can place a new order for the combination you’d prefer.
Refunds
Once we receive and inspect your return, we’ll let you know whether your refund has been approved.
If approved, your refund will be sent back to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may need a little extra time to process it.
If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us.